Christmas Shipping & Delivery
Christmas 2025 Delivery deadlines
- Regular parcel post orders $13.95 under $129/ Free shipping over $129 - Place your order by:
- WA/NT/FNQ/NQ/Rural areas by midnight Wednesday 3 December
- Metro suburbs & capital cities by midnight Sunday 7 December
- NZ - order via International Parcel Post need to be placed by midnight on Wednesday 3 Dec , note international time frames for Christmas deliveries.
Orders placed after the above deadlines are not guaranteed to make 25 Dec timing; and once products leave our warehouse we are unable to impact any fast tracking or changing of address with Australia Post. It is not uncommon for Australia Post to experience demand challenges on their delivery service during this time, so we strongly suggest you double check Australia Post estimated delivery times from our warehouse postcode 3194 to your postcode - this is especially valid for regional customers. https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
Orders / Delivery After Dec 23
Our office will be closed from midday Tuesday 23 Dec , and will re-open on Monday 5 January 2026. Your orders will continue to be processed during this time, and will be dispatched by our warehouse team in the order they are received. Please note - our staff do not work on public holidays. Due to the Christmas timing and many public holidays at this time, delivery timelines WILL be impacted.
- WE ARE NOT ABLE TO CHANGE OR CANCEL ORDERS ONCE THEY ARE PLACED DURING THIS TIME.
- WE ARE NOT ABLE TO FAST TRACK OR MANIPULATE DELIVERY DURING THIS TIME.
Christmas Returns
Our Returns Department will re-open on Monday 5 January: returns will be processed and refunded in the order in which we received them. Refunds will be processed back via the payment method. Please see HERE for further detail on returns.
General Delivery
Please make sure you provide us with an accurate delivery address, email address and contact phone number so we can contact you if there are any issues with your consignment. Note, we have worked hard to streamline our processes so you receive your order as quickly as possible. Once you have placed your order, these processes mean that changes to the product ordered, order cancellation or changes to delivery addresses are not always possible. Please double check ALL your information is correct at the time of ordering, including your choice of product; if you need to alter this, and IF we can make your requested change after the order is placed, you will incur a processing fee. Note: Parcel lockers are generally NOT large enough to accomodate scooter purchases. If you choose to send to a parcel locker, it is most likely to be redirected to your local post office, and Aus Post will likely NOT update you of this. We have no control over this, and any 'parcel locker' delays are out of our control.
How long will it take to receive my order?
We dispatch orders within 2-3 working days from receiving your order (example – order placed on a Monday will appear in the Tuesday order batch and be despatched by Thursday). All orders are dispatched from Metro Melbourne postcode 3194. Please note public holidays, and large sales events such as ‘Black Friday’, ‘Easter’, ‘Stocktake sale’ or ‘Boxing Day sale’ can add time delays to dispatch, and delivery timelines with Aus Post due to the volume of orders placed. We pack every order carefully to ensure it reaches you in good condition, your order will be sent through Australia Post or one of our preferred couriers. All consignments are trackable, via the link on sms, but we do not require a signature.
If you choose to have your parcel delivered to your home address, and are not home to take delivery: Australia post MAY take it to the local post office for you to pick up, HOWEVER, they are also authorised to 'leave in a safe area', they do not need a signature. If you choose to deliver to an address that generally has no one home, and your parcel goes missing, we will request a Proof of Delivery from Aus Post, but we are NOT responsible for replacing a parcel that has been delivered to an unmanned address. We strongly suggest you opt to deliver to a business address if you cannot be home to take delivery.
We ask that you PLEASE check the Australia Post website for delivery times from Metro Melbourne to your postcode. Once products leave our warehouse the delivery carrier becomes responsible for any delivery updates, and we cannot help to chase/ fast track your package.
If you get a pending tracking ID in your shipping confirmation email or text, please give it some time (12-24 hours) for it to show in the Australia Post system.
Australia wide shipping
We offer a $13.95 flat rate shipping option for orders under $129, and FREE shipping for orders over $129.
We do not offer pickup.
NZ mainland shipping
We offer 2 rates for shipping to mainland New Zealand, no Express Post.
AUD$15 per consignment up to 3kg, and AUD$25 for consignments 3-15kg.
We will endeavour to consolidate your order into one consignment, but this is not always possible. For example, a single scooter and protective pads can be packed into one consignment: 2 scooters will require 2 separate boxes, and therefore be sent as two separate consignments.
Goods that cannot be sent to NZ or Via Express Post
Helmets cannot be shipped to NZ, due to lithium batteries contained in these products, that are unable to travel by air freight.
Italtrike 16" Spokes Trikes/ Italtrike 12" Racing Trikes are unable to be shipped to NZ due to size restrictions.
Split shipments
We have multiple warehouses. Some orders require multiple shipments from different warehouses. We will notify you if this applies to your order, as it will arrive in separate deliveries.
Something is missing from your order?
We carefully pick, pack and check each order. If you discover any item missing from an order please contact us within 48 hours of receiving your order by email to orders@wheelsandmotion.com.au
Please provide proof of purchase and images if the product is incorrect.